Background
NCBS is B2B for our Custom Scoring engine to understand user interests and deliver multiple products in one personalized application. When the user goes through this step web services to get inquiry, our machine has various product scores based on the preferences of the existing business side.
As a result, users receive irrelevant product recommendations in their experience of accessing IdScore's web service, which negatively impacts their product experience.
Challange
NCBS had previously developed an MVP version of the service with limited features and only one scoring model combination. After achieving product-market fit and gaining internal support, NCBS wanted to expand the service to include features requested by banking companies during the testing period.
Additionally, the MVP was built very quickly and thus had issues in digital accessibility, which needed to be fixed before a wider launch to comply with user interface and web services accessibility directives.
Solution
My first task was to conduct an accessibility audit for the MVP web app. After discussions with the team, we concluded that the most efficient way to fix the issues would be to use the existing Design System and the components I had already worked on in other projects. In addition to fixing the accessibility issues, this way we could also achieve a more consistent user experience across various NCBS.
During the project, I also designed the features needed for a wider launch; underlying document, data management, and end-user, diverse product variations, and more advanced reporting to meet the needs of modern Audit and financial departments.
Design methods used during the collaboration included journey mapping, facilitating workshops, UI/UX design, and prototyping solutions
